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Livewell Southend

Site Help

This page will show you how to use Livewell Southend. 

Check out the information below to find out how to:

  • Create an account
  • Add your service
  • Update your record
  • Search the website
  • Sort search results

    How to create an account

    Click "Log in / Sign Up” found in the header bar. This button is visible no matter what page you are on.
    Scroll down and click "New user? Create an account". This is near the bottom of the page underneath our privacy policy and contact us text.
    You will be asked to enter your first name, surname, email address and a chosen password. Once you have entered this information click "Create account".
    An email with an activation code will be sent to you. When checking for the code do not close the webpage as you will need to insert the code.
    Enter your activation code into the box below and click activate. The code is only valid for 15 minutes.

    Notes: We recommend you use a generic email address when creating an account. By doing so it allows others colleagues to access the account if you were to leave your role.

    How to add your service

    This is a step by step guide that can be used to assist you when you add your service to Livewell Southend.

    Log into your account.

    Click ‘Add an entry’ which can be found in the header. This will take you to a blank form.
    Complete the form fully. This form includes:

    • Contact details
    • Venue details
    • Cost information
    • Availability
    • Referral Details (if applicable)

    When adding information please ensure you do not add colours, bold text etc. Please keep the formatting as it is.

    Once you have finished completing the form, scroll down to the bottom of the page and select ‘Save Service’.

    How to update your record

    This is a step by step guide that can be used to assist you when you need to update your record.

    Log into your account and click ‘Dashboard’.
    You will be taken to your dashboard which includes your records, favourites, reviews and news articles. Click ‘Manage your directory listings’
    On the right of the page you have a drop down box where you can select ‘Update’ or ‘Delete’. You need to select ‘Update’.

    You can edit, add or delete any information that appears in the form. It is important to make sure all information is correct and up to date. Make sure there are no red thumbs down as the record will not save.

    Once you have finished updating your record, scroll down to the bottom of the page and select ‘Save Service’.

    Please note: All updates to records must be approved by the admin team therefore updates will not show on your record straight away.


    The search bar lets you search using any combination of keywords and location.

    • by Keywords - type one or more words to describe what you are looking for (e.g. housing)
    • by Location - use this to find results which serve your location.  Try a place name such as Godalming, or postcode (KT1 2DW or CR1) etc.

    Typing in a word or a few words into the Keywords box brings you back all entries that contain at least one of the words you have entered.  You can also use special characters to limit your results more closely.

    The plus sign (+) before a word means that each of the results must contain that word, so the example search below brings back only records results containing both of the words housing and advice, for example:

    +housing +advice

    Using double quotes (") around your search words brings back only results that contain those words as an exact phrase, for example:

    "badminton club"


    You can change the sort order of your search results using the options that are shown in the section just above your results. Depending on the type of search that you have done, your results can appear in any of the following sort orders:

    • Sorted by best match (i.e. the best match to your search)
    • Sorted alphabetically (i.e. in A-Z order of title with numbers first)
    • Sorted by user rating (i.e. results that have been given the highest rating by other users first)
     Last updated: 24 Nov 2021

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