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SENDIASS - Special Educational Needs & Disability Information, Advice & Support Service

A free service offering support and advice to parents and young people with SEND.

For information about the Coronavirus for SEND families please see the page linked here which will take you to our website. 

The SENDIAS Service aims to encourage partnership between parents, carers and young people with:

  • their school
  • local authority
  • social care
  • health and other agencies

Our aim is to give information to help you to make your own choices.

We offer information about the law on SEND. 

This covers: 

  • Education
  • Health
  • Social Care
  • National and Local Policy
  • The Local Offer
  • Yours and your child's rights and choices
  • The chance to have a say about your, or your child’s education
  • Where you can find help and advice
  • How you can find support

We may provide information in many ways, such as:

  • publications
  • at training events
  • conferences 

Sometimes, information alone is not enough. You may want help to understand and make sense of it. We call this 'advice'. We offer this service by:

  • email
  • on the telephone
  • face to face
  • through work with support groups or at workshops

Sometimes we can also offer more support if needed. This can include:

  • helping with letters
  • attending meetings with you
  • supporting you in talking with:
    • the local authority
    • school
    • college
    • other settings 

Sometimes a SENDIASS Officer can come to a meeting with you.  We aim to help you to feel confident to say what you want to say and be heard.  We do not speak for you.  We do not take sides.  We can’t affect the outcome of any meeting.

When we are not able to help, we will do our best to explain why.  We will try to put you in touch with other groups that can help. We call this 'sign posting'.

If English is not your first language, please see the list to the right (downloads) where our leaflet is available in the 10 most commonly spoken languages in Southend schools. 

For more support:

Who to contact

Address
Civic Centre, Victoria Avenue, Southend-On-Sea, Essex,
SS2 6EN
View SS2 6EN on a map Get directions to SS2 6EN
Contact Position
SENDIASS
Telephone
E-mail
iass@southend.gov.uk
Website
SENDIASS Southend
Notes

Follow the SENDIASS Facebook page for updates on changes to SEND law, local policy and for details of our free training and workshop events. 

Time / Date Details

When is it on

Calls during office hours. Meetings by appointment only.

Other Details

Costs

Details

Free advice and support

Availability

Age Ranges
0-25 years

Inclusion Information

Special Needs

Details
This Service is specifically for parents and carers of children with special educational needs.

Childcare Information

Age Range

0 years to 25 years

Local Offer

Description

What support do we offer?

A free service offering support and advice to parents and young people with SEND.

The SENDIAS Service aims to encourage partnership between parents, carers and young people with:

  • their school
  • local authority
  • social care
  • health and other agencies

Our aim is to give information to help you to make your own choices.

We offer information about the law on SEND. 

This covers: 

  • Education
  • Health
  • Social Care
  • National and Local Policy
  • The Local Offer
  • Yours and your child's rights and choices
  • The chance to have a say about your, or your child’s education
  • Where you can find help and advice
  • How you can find support

We may provide information in many ways, such as:

  • publications
  • at training events
  • conferences 

Sometimes, information alone is not enough. You may want help to understand and make sense of it. We call this 'advice'. We offer this service by:

  • email
  • on the telephone
  • face to face
  • through work with support groups or at workshops

Sometimes we can also offer more support if needed. This can include:

  • helping with letters
  • attending meetings with you
  • supporting you in talking with:
    • the local authority
    • school
    • college
    • other settings 

Sometimes a SENDIASS Officer can come to a meeting with you.  We aim to help you to feel confident to say what you want to say and be heard.  We do not speak for you.  We do not take sides.  We can’t affect the outcome of any meeting.

When we are not able to help, we will do our best to explain why.  We will try to put you in touch with other groups that can help. We call this 'sign posting'.

For more support:

Contact Telephone
01702 215499
Contact Email
iass@southend.gov.uk
Links
SENDIASS Southend Website
Local Offer Age Bands
19-25 years
0-5 years
6-10 years
17-19 years
SEN Provision Type
Targeted
Specialist

Reviews

Rated 0 out of 5 (38 reviews)

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Helped me get 6 GCSE's

My parents first contacted Parent Partnership back in 2012 when I wasn't coping with work at school. I knew I had problems concentrating but I found it frustrating and upsetting that I couldn't keep up with the other children in my class. At first my school Senco said that it was normal and I was easily distracted but my parents didn't agree. So, they contacted Julie Davis and she agreed to come with them to a school meeting. (She came to more over the past few years too) She spoke to the Senco and suggested I was tested and they realised I did have learning difficulties and Julie Davis helped my parents request a statement of education which was changed to an EHC plan. This really helped me in class and gave me better opportunities to access support in classes and lead to me being allowed to take fewer GCSE's. I had extra time and a quiet place to take them and I achieved a 1A, 4C's and 1D and now I'm in college studying engineering. This would not have happened without the help from Julie Davis at Parent Partnership. (Now called IASS). My family and me will always be very grateful for the help this service gave to us.  

My little Boys struggle

I first approached IASS in 2012 (formerfey Parent Partnership).  I was advised to do so by a Specialist Consultant at Great Ormond Street Hospital.   My son was diagnosed with Tourette Syndrome and like many other children the conditions (Co-morbid) that occured in varying degrees (OCD<ODD, ADD, Anxiety) made it so difficult to deciper what was purely behavioural and what was condition-linked. 

He was continualy being punished for things for which he had no control.  The School almost refused to acknowledge that any difficulties were linked to his condition and  over time i watched his sparke and any self esteem he had diinsh.  I also became depressed and felt so frustrated that I had no one that understood.  I myself am a strong individual, however, I was getting to the point where I felt so helpless, constantly trying to appeal to the school's better nature,, in disbelief,  that I was leaving my son every day in a place where neither he or I felt he was safe. 

I contacted IASS.  FINALLY SOMEONE LISTENED.

I was treated with respectt and my instinctive "gut feelings" as a parent were not once quetioned.  Over a couple of years I "picked up and dropped" the services of IASS as the problems with my son and school waxed and wained. Despite feeling guilty for this I was always greeted with the same positive regard which meant I ALWAYS  re-approached as things became difficult.  In hindsight it felt almost like a safety net.

When things became terrible for my son at school and for me (I had to leave my job)  There was not one single person on the planet that really understood what was hapening for me and my boy,  I again returned to my safety net and have since been given the most phenominal support i could ever have have got.  I know the review is long but I really do think it would be an injustce to the service and the individuals if i was to fail to let others know what they may be missing.

PROFESSIONAL BUT CARING

FIRM BUT KIND

KNOWLEDGEABLE BUT LISTENED

SUPPORTIVE BUT RESPECTFUL


I have never been forced to do anything.  I have been guided by suggetions and their knowledge.  i am still in the process of assesment for my boy and still working towards getting him what he needs to succed with school life and the national curriculum.  They have set up meetings for me and they have empowered me.  They have helped me to not cry every time I speak about my sons stuggles (especially in school meetings) :0)

I can't thank them enough and I can honestly say that I am confident that there is NO BETTER HELP than theirs for someone in my position.

I could actually go on all day but i won't,  They have tried to teach me to use 10 words in place of the 10 thousand I was using every time I recored and reported what was going on for my son.  Stick to the facts.....Clearly that one is still work in progress :0/

On a serious note they continue to focus me on what is factual withiut ignoring the emotional side.   That is hard as a parent and they acknowledge that.  They have enavled me to understand that my corresepondence needs to be mainly based on evidence. 

I WLL BE ETERNALLY GRATEFUL FOR THE PROFESSIONAL CARE THAT THEY ARE,  AND HAVE GIVEN ME. 


I DO NOT THINK I COULD HAVE RECEIVED ANYTHING LIKE THE LEVEL OF SUPPORT THEY  HAVE GIVEN ME EVEN IF I PAID  FOR IT.  OF THAT I AM CONVINCED.

The main lady that has helped me ( I wish I could say her name but its probably not allowed) has put me in touch with a  Tourette support group and I will be attending that tonight.  

Prior to contacting them I felt powerless and hopeless.  I would never have been able to work out what to do with regards to my sons schooling had it not been for them.  They have helped me to get help from other departments within the local authority and helped me to appropriately deal with the school issues to date. 

We are not quite there yet.  ard \there is still more work to be done but I strongly believe their  services should be promoted and I think theit their services  shoud be advertised because before I had problems I had never even heard of them. 

 

 

 

 

IASS SERvice Southend

 

Trudi Carey helped us all the way through the process the services she provided were exemplary. During all the meeting that took place Trudi guided us through the process and was often the most professional and well informed person in the room. We can’t speak highly enough of her, 6 Star Service.”

 

Invaluable!

After years of stuggles with my sons education I pushed for his school to applie for him to be statemented,yet again me and my son were very let down at the beginning of this proccess by his school .At which point an education officer put me in touch with Trudi Carey at IASS ,I have to say this is the first time I feel as a parent I had some real help to understand this proccess ,and the information i really needed to get my son the support he should be getting from his school, the time and effort that this lady put in for us was truely INVALUABLE.Both me and my son are extremely grateful for this help in my eyes 100% helped us get a brilliant out come .I would reccommend this survice to any parents who feel their childrens needs are not being met, or even for peace of mind on information they are unsure of .

parent support

I cannot rate highly enough the friendly caring support I have recieved from these lovely ladies. I was stuggling along as a single carer to my grandson, who has been out of school for a long period of time. His needs were not being met in mainstrrem school. They were able to help me with advice, coming along to any meetings, going through paperwork and help with the understanding of terms and procedures  etc, veiwed possible schools with my grandson and myself. I would have been at a loss without their help and would urge anyone who needs a helping hand to to take advantage of their knowledge and support.

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hvBPBV pretty valuable material, overall I think this is worth a bookmark, thanks

THANK YOU

I can not thank Trudi Carey enough for the invaluable help and support she has given me with getting help for my son.  Her knowledge was extensive and I really couldn't have done it without her. Throughout the whole process she was there for me and I can't stress how much it means to me and how important it is the work that this team do. So a really big thank you. 

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Chjn7Z It'а†s actually a nice and useful piece of information. I am satisfied that you simply shared this useful information with us. Please stay us informed like this. Thanks for sharing.

Invaluable support at a difficult time

My son has recently settled in well at his new special school and I am so thankful to Trudi for the support she gave us throughout the process. Unfortunately he started year 7 at a mainstream school that quickly proved to be lacking in just about every aspect of their SEN department and it was an incredibly stressful start to the year for us all.  Trudi was a huge help at meetings with the school as she boasts a wealth of knowledge in all areas of the system and has a really lovely professional manner when dealing with other professionals and also myself and my 12 year old.  He was really pleased to meet her and to have her come to view the Essex school which we ended up choosing for him.  I honestly don't think the outcome would have turned out as happy as it has for us without Trudi's help.  To me she is the definition of going above and beyond, getting stuck right into a difficult situation, giving practical advice and guidance (which must have saved me hours and hours worth of my own research) and always being at the end of the phone even out of hours and while on annual leave.  I cannot thank her or recommend the service enough.

TL's mum.

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REjxE5 Your current blogs continually have much of really up to date info. Where do you come up with this? Just declaring you are very innovative. Thanks again

Excellent

The help trudy gave us was very good, she gave us a lot of support and was there when I needed help or just to lend a ear, when it all became to much.

she was such a great help and i could not have gone through this with out her.

Amazing Support

This service has been amazing support for both the setting and parents. Their extensive knowledge of law and processes to support children with additional needs is exemplary. Trudi Carey should be recognised for her outstanding work and dedication in ensuring the child receives the best outcomes. Our setting has learnt many examples of good practice and knowledge from both Trudi and Julie Davis, that we can use to support future families. 

We would definately recommend this service to all.

Setting Support

I was delighted to be offered the opportunity to share my views regarding this service. 

I would like to name Trudi Carey as she has been instrumental in supporting a complex case and ensuring they received the outcome that was needed for the child to thrive. 

Trudi's knowledge of Law, SEN and timelimes for form filling is outstanding. Trudi is a natural leader and was fantastic at supporting not only the family but us as a setting.

I am privilidged to have worked alongside her and would recomend this service to everyone. 

Trudi, thank you for your time and dedication going above and beyond to help families. 

I would also like to thank Julie as she is also key in supporting the IASS team to enable them to carry on their brilliant work. 

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rVN0d2 Thank you for another excellent article. Where else could anybody get that kind of info in such a perfect way of writing? I ave a presentation next week, and I am on the look for such info.

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This service, organisation or event is listed for your information. With the exception of services offered directly by Southend-on-Sea Borough Council, inclusion on Livewell Southend does not confer or imply endorsement, approval or recommendation by Southend-on-Sea Borough Council. The Council can take no responsibility for the quality, reliability or accessibility of the service, organisation or event listed. You should thoroughly check the service or event, and the organisation running it, before deciding to take part or attend.

 Last updated: 01 Jan 1970

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