Who to contact

Norvick House
Avro Road
View SS2 6UX on a map Get directions to SS2 6UX
Contact Name
Penny Stiles
Contact Position
Care & Support Manager


All customers will be contacted daily to monitor whether they have any COVID-19 symptoms and whether they require support to pay bills, get shopping or medication. Staff will be able to offer this support, which is co-ordinated daily by staff, for any customer who is at significant high risk of COVID-19, or those who are required to self isolate. Staff will not be offering face to face contact during this time to reduce the risk of cross infection and to maintain staff safety. All customers have access to either their Care and Support Worker’s mobile number (Floating Support) or the on call number (for those living at The Orchards and Ford House) so that they can remain in communication and express and support requirements.

Metropolitan offer a tiered level of supported housing services within Southend with Floating Support being offered to those who live within the Southend Borough, who have a learning disabilty and who receive a service from Adult Social Care. Floating Support is provided in the customer's home and can be anything from support with correspondence, form filling, dealing with post, applying for benefits, budgeting, sign posting, shopping, and more.

Time / Date Details

When is it on

Appointments for Floating Support are made by appointment only.

Other Details



Cost is met by the Local Authority


Age Ranges
Referral required
Referral Details

Referral via Southend Social Care (Learning Disability) Team


This service, organisation or event is listed for your information. With the exception of services offered directly by Southend-on-Sea Borough Council, inclusion on Livewell Southend does not confer or imply endorsement, approval or recommendation by Southend-on-Sea Borough Council. The Council can take no responsibility for the quality, reliability or accessibility of the service, organisation or event listed. You should thoroughly check the service or event, and the organisation running it, before deciding to take part or attend.

 Last updated: 27 May 2020

If you'd like to view this content in another format please email