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Livewell Southend

Kooth- Xenzone

About Kooth

Kooth is a transformational digital mental health support service. It gives children and young people easy access to an online community of peers and a team of experienced counsellors. Access is free of the typical barriers to support: no waiting lists, no thresholds, no cost and complete anonymity. Launched in 2004 and accredited by the BACP, more than 1,500 children and young people across the country login to Kooth every day. They can chat to one of the online team, use the magazine and discussion board or try out some of the therapeutic activities online.

For Commissioners

XenZone has partnered with CCGs, local authorities and Councils since 2004 to provide transformational and scalable online counselling services through Kooth.

Available in more than 100 CCG areas including Southend on Sea,  and to 40% of all 11-18 year olds in England, the service offers easily accessible mental health support to young people, irrespective of where they are on a spectrum of mild, moderate or complex need.

Kooth is anonymous and free to use, making it a powerful early intervention and prevention treatment resource which young people are keen to use: more than 95% of end of session questionnaires show young people would recommend Kooth to a friend.


Who to contact



For general enquiries please email or call  0203 984 9337. For safeguarding issues please email, if you’re a parent you can email

Opening Times

Session Information
Online team available for chat Monday- Friday from 12 till 10pm Weekends from 6-10pm. The website is available to browse 24/7

Other Details


Young people can access the service for Free.


Referral required

Local Offer

Local Offer Age Bands
19-25 years
11-16 years
17-19 years
SEN Provision Type


This service, organisation or event is listed for your information. With the exception of services offered directly by Southend-on-Sea City Council, inclusion on Livewell Southend does not confer or imply endorsement, approval or recommendation by Southend-on-Sea City Council. The Council can take no responsibility for the quality, reliability or accessibility of the service, organisation or event listed. You should thoroughly check the service or event, and the organisation running it, before deciding to take part or attend.

  •  Last user update: 29 Jun 2020
  •  Last admin update: 29 Jun 2020

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