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Livewell Southend

The Silver Line

The Silver Line is the UK’s only national, free and confidential helpline for older people, open 24 hours every day and night of the year. The charity offers information, friendship and advice. Callers can access the service whenever they need to speak to someone, using a simple number 0800 4 70 80 90 which is free of charge from both landlines and mobiles.

In addition to the national 24/7 helpline, The Silver Line offers:

  • Telephone Friendship: a weekly 30 minute call between an older person and a volunteer Silver Line Friend.
  • Silver Letters: a fortnightly exchange of a letter between an older pseron and a volunteer Silver Line Friend.
  • Silver Circles: a call between a group of older people on a shared interest or topic, taking place each week for 60 minutes.
  • Silver Line Connects: help with informing and connecting an older person with national and local services. 

Who to contact

Featherstone Street
View EC1Y 8SL on a map Get directions to EC1Y 8SL
Contact Name
The Silver Line Helpline



The Silver Line does not have drop-in centres.

Opening Times

When is it on

The Silver Line is open 24 hours every day and night of the year.

Other Details



This is a free service for users. The Silver Line is a charity and running the helpline, training and the cost of calls are paid for voluntary by donations. 


Referral required
Referral Details

Individuals can self refer.

The Silver Line also accept third-party referrals which can be made via the referral form on the charity's website. Please note, third party referrals will only be actioned when permission from the person being referred is sought. 


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This service, organisation or event is listed for your information. With the exception of services offered directly by Southend-on-Sea Borough Council, inclusion on Livewell Southend does not confer or imply endorsement, approval or recommendation by Southend-on-Sea Borough Council. The Council can take no responsibility for the quality, reliability or accessibility of the service, organisation or event listed. You should thoroughly check the service or event, and the organisation running it, before deciding to take part or attend.

  •  Record created: 04 Nov 2019

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